Last Updated: August 16, 2023
2. PERSONAL INFORMATION WE COLLECT
2.1. Information we need for you to use the Bounce Platform. When you use the Bounce Platform, we may collect your personal information, which includes:
- Contact, Account, and Profile Information. Such as your first name, last name, phone number, email address, geographic area, and/or preferences, and we may link this information with other information about you, some of which will depend on the features you use. You may provide us with information in various ways. For example, you provide us with information when you register for an account, use the Bounce Platform, or send us customer service-related requests.
2.2. Information you give us. You can choose to give us personal information, which includes:
- Other Information. Such as when you fill in a form, add information to your account, respond to surveys, participate in promotions, communicate with our customer service, provide your address and/or geolocation, or share your experience with us.
2.3. Information we automatically collect when you use the Bounce Platform. When you use the Bounce Platform, we automatically collect personal and other information, which includes:
- Location Information. Such as precise or approximate location determined from your IP address, mobile, GPS, or other geolocation features in your device, or other information you share with us, depending on your device settings. For example, your IP address indicates the general geographic region from which you are connecting to the Internet. We may also collect this information when you’re not using the Bounce Platform if you enable this through your settings or device permissions.
- Usage Information. Such as the pages or content you view, searches, bookings you have made, additional services you have added, and other actions you have done on the Bounce Platform.
- Log Data and Device Information. Such as details about how you used the Bounce Platform, IP address, access dates and times, hardware and software information, device information, device event information, unique identifiers, crash data, and the pages you’ve viewed or engaged with before or after using the Bounce Platform. We may collect this information even if you haven’t created an account or logged in.
- Cookies and Similar Technologies. We describe this in further detail in Section 6.
2.4. Information we collect from Third Parties. We collect personal information from other sources, such as:
- Third-Party Services and Sources. We may obtain information about you from third parties and sources, such as our Partners and advertisers.
- Referrals. If you are invited to the Bounce Platform, the person who invited you can submit personal information about you such as your email address or other contact information.
- Affiliates. We may receive information about you from one of our affiliates if you interact with them directly, for example through a support request. This may include your name, email address, and information about your request.
- Other Sources. To the extent permitted by applicable law, we may receive additional information about you, or information to help detect fraud and safety issues from third-party service providers and/or Partners and combine it with information we have about you. For example, we may receive background check results or fraud warnings from identity verification service providers for use in our fraud prevention, security investigation, and risk assessment efforts. We may receive information about you and your activities on and off the Bounce Platform, or about your experiences and interactions from our Partners.
3. HOW WE USE YOUR INFORMATION
3.1 Operate, Improve, and Develop the Bounce Platform. We may process your information to:
- Enable you to access the Bounce Platform;
- Process requests;
- Provide support;
- Perform analytics, debug, and conduct research;
- Provide customer service training;
- Send you messages, updates, and account notifications;
- Process, handle, or assess claims,
- Personalize and customize your experience based on your interactions with the Bounce Platform, your search and booking history, your profile information and preferences, and other content you submit,
- Understand and analyze the usage trends and preferences of our Users, to improve the Bounce Platform and the Services, and to develop new products, services, features, and functionality.
We may also use your email address or other information we collect to contact you via our customer service. We may send, with your consent, promotional messages, marketing, advertising, and other information relating to the Bounce Platform, the Services, or other products and services offered by us, by Partners, and by third parties that may be of interest to you.
3.2 Create and Maintain a Trusted, Secure and Safe Environment. We may process this information to:
- Detect and prevent fraud, spam, abuse, security and safety incidents, and other harmful activities;
- Conduct fraud prevention, security investigations, and risk assessment;
- Verify or authenticate information provided by you;
- Comply with our legal obligations;
- Resolve disputes;
- Enforce our agreements with third parties;
- Comply with the law and respond to legal requests, prevent harm, and protect our rights,
- Enforce our Terms and other policies and assess or evaluate your interactions with the Bounce Platform and information obtained from third parties.
- In limited cases, automated processes, which analyse your account and activities on the Bounce Platform as well as information in relation to activities on and off the Bounce Platform that can be associated with you, could restrict or suspend your access to our platform if such processes detect activity that may pose a safety or other risk to Bounce, other Users or third parties.
3.3 Financial and M&A Operations. We may share your data with potential lenders or investors in Bounce for negotiating and preparing corporate or financial operations and transactions in which the Company is a potentially acquired party. We will always request any involved party to enter into non-disclosure duties before sharing any personal data controlled by Bounce.
5. SECURITY, INTEGRITY, AND RETENTION
The security, integrity, and confidentiality of your personal information are very important to us. We have implemented and continuously maintain various technical and organizational measures to protect your personal information from unauthorized access, disclosure, use, and modification and against unlawful processing, accidental loss, destruction, and damage. Please be aware that, despite our best efforts, no security measures are perfect or impenetrable. We will keep your personal information for as long as necessary for the purposes outlined in this Policy unless a longer retention period is required or permitted by law.
7. CHILDREN PRIVACY
Protecting the privacy of children, especially young children, is important. The Bounce Platform and the Services are not directed to children under the age of sixteen (16), and we do not knowingly collect personal information from children under this age.
8. YOUR CHOICES
8.1. You may decline to share certain information with us, in which case we may not be able to provide you with some of the features and functionality of the Bounce Platform and the Services.
8.2. You may update, correct, or delete your account information and preferences at any time by accessing your account preferences page on the Bounce Platform. If you wish to access or amend any other personal information we hold about you, you may contact us at firstname.lastname@example.org. Please note that while any changes you make will be reflected in active user databases within a reasonable period of time, we may retain all information you submit for backups, prevention of fraud and abuse, analytics, satisfaction of legal obligations, or where we otherwise reasonably believe that we have a legitimate reason to do so.
8.3. You may also opt-in to receiving marketing emails from us. You may unsubscribe at any time by following the instructions contained within the email or by sending your request to us by email at email@example.com. You may view and modify settings relating to the nature and frequency of communications that you receive from us in your account.
9. SUPPLEMENTAL NOTICE FOR THE EEA, UK, AND SWITZERLAND
This Section provides additional details about the personal information we process subject to applicable privacy laws.
9.1. Controller of Your Information
Unless otherwise stated, Bounce Inc. is the data controller of your personal information. Bounce Inc. has appointed Bounce Unipessoal Lda as Bounce’s EU representative under Article 27 of the General Data Protection Regulation (“GDPR”).
9.2. Your Rights
Subject to applicable laws, you have the following rights with respect to your personal information.
- Right to access. You have the right to request access of your personal information held by us. You can request a copy of your information free of charge. If you would like a copy of some or all of it, please provide us with proof of identity and address and let us know the information you want a copy of.
- Right to update. You have the right to request that we update your personal information. You can require us to correct any mistakes in your information which we hold free of charge. If you would like to do this, please provide us with sufficient information to identify you, let us know what information is incorrect and what it should be replaced with.
- Right to delete. You have the right to have your personal information deleted. You can ask us to delete the data we hold about you in certain circumstances. You can do this if it is no longer necessary for us to hold the data for the purpose it was collected (for example if you are no longer a Customer), or if we are using it without your consent or you have to ask us to delete it to comply with any of your legal obligations. You can also do this if you originally gave your consent to us but you want to change your mind. If you would like to do this, please provide us with proof of identity and let us know why you would like us to delete your data. We will take steps to make sure the information is deleted by any people who are processing your information for us unless we have to keep this information for legal reasons. This may take a few business days.
- Right to restrict processing. You have the right to request us to restrict or delete the processing of your personal information where our processing is inappropriate.
- Right to object. You have the right to object to the processing of your personal information.
- Right to withdraw consent. You have the right to withdraw your consent at any time when we are processing your personal information based on your prior consent.
- Right to portability. You have the right to request, in some instances, copies of the personal information that you have provided to us in a structured, commonly used, and machine-readable format, and/or request that we transmit this information to another service provider where technically feasible.
You can exercise your rights by contacting us at firstname.lastname@example.org.
9.3. Legal Basis for Processing Personal Information
We process your personal information on one or more of the following legal basis:
- where necessary to enter into or perform under a contract with you;
- where necessary for us to comply with a legal obligation;
- with your consent.
9.4. International data transfers
Your personal information may be collected in, transferred to, accessed from, or stored in a country other than the one you are in, including the United States, which may have data protection rules that are different from those of your country. Your personal information is only transferred out of your country in accordance with applicable privacy laws including, for example, to third countries that adequately safeguard personal data, or under the European Commission-approved Standard Contractual Clauses.
9.5. Data Protection Authorities
10. SUPPLEMENTAL NOTICE FOR CALIFORNIA
10.1. This Section applies only if you are a California resident. In this Section, "Personal Information" has the meaning given in the California Consumer Privacy Act ("CCPA") and the California Privacy Rights Act of 2020 ("CPRA") as amended from time to time.
10.2. Your Rights
Subject to applicable law, you have the following rights with respect to your personal information.
- Right to access. You have the right to request that we disclose to you what personal information we collect, use, disclose, share, and sell about you.
- Right to delete. You have the right to request that we delete the personal information we’ve collected from you.
- Right to update. You have the right to request that inaccurate personal information we have about you be changed.
- Right to non-discrimination. You have the right not to receive discriminatory treatment because you’ve exercised your rights under the CCPA.
11. PRIVACY POLICIES OF OTHERS
The Bounce Platform may link to third-party services. When you interact with these third parties and choose to use their services, you are providing your information to them. We may also use tools, such as Intercom, that allow third parties to monitor or access the contents of your communications or interactions with the Bounce Platform and the Services. We do not own or control these third parties and your use of these services is subject to the Privacy Policies of those providers. We invite you to read the Privacy Policies available on their websites: Segment, Intercom, Amplitude, Datadog, Google Analytics and Google Ads, Stripe, and PayPal.
12.2. If we modify this Policy, we will make the updated version available through the Bounce Platform and indicate the date of the latest revision. If the modifications materially alter your rights or obligations, we will use reasonable efforts to notify you of the change. For example, we may send a message to your email address, if we have one on file, or generate a pop-up or similar notification when you access the Bounce Platform for the first time after such material changes are made. Your continued use of the Bounce Platform after the revised Policy has become effective indicates that you have read, understood, and agreed to the current version of this Policy.
13. HOW TO CONTACT US
Please contact us with any questions or comments about this Policy, the information we have collected or otherwise obtained about you, our use and disclosure practices, or your consent choices by emailing us at email@example.com.