Chase Field visitor guide: everything you need to know

Published by: BouncePosted
Chase Field visitor guide

Chase Field is the home of Major League Baseball’s Arizona Diamondbacks. Its downtown location makes it the ideal setting for the 82 home games of the Diamondbacks, which are a major fixture in the city every summer. While the “rain or shine” element rarely factors into a fan’s enjoyment in Arizona, Chase Field boasts a retractable roof for instances of extreme heat and sun, making it a pleasant experience regardless of the weather. 

With a seating capacity of almost 50,000 spectators, Chase Field is one of the largest venues in Arizona and a premier destination for large touring acts and other events. In fact, concerts at Chase Field have turned into some of Phoenix’s most coveted tickets, as the charm of the ballpark and accessibility make it an ideal venue for a show. 

If you’re traveling to Phoenix and find yourself stuck with your luggage, you’ll want to familiarize yourself with the Chase Field bag policy before heading to the gates. You won’t want to find out the hard way that you can’t bring your roller bag or backpack in, so stopping by a nearby Chase Field luggage storage facility is a great way to take the guesswork out of it.

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Chase Field food policy

Chase Field bag policy 

The Chase Field bag policy is clearly stated, with all backpacks, computer bags, luggage, and briefcases being prohibited. Small clutch bags smaller than 6.5” x 4.5” are allowed, but the size limitation is pretty strict. 

The Chase Field clear bag policy states that a plastic, vinyl, or PVC transparent bag without any interior pockets is allowed inside so long as it’s smaller than 12” x 6” x 12”. 

Because of the strict bag policy, you will not want to bring any large items to the gate. Luckily, Bounce has luggage storage locations all over the Phoenix area, and the closest storage spots near Chase Field are the Midtown location and the one on East McDowell Road. 

Chase Field food policy 

The Chase Field food policy is very lenient compared to other stadiums, with guests allowed to bring in any snacks so long as it’s in a clear plastic bag. Empty plastic water bottles as well as sealed juice boxes, and baby formula are also permitted. Outside alcohol is strictly prohibited in any container.

Chase Field has all the standard ballpark fare you’d expect, with a few stands serving superb Mexican food. Unfortunately, vegan and gluten-free options are scarce at the ballpark, so patrons with those dietary requirements will want to take advantage of the Chase Field food policy and bring in their own snacks. 

Being located downtown, Chase Field has a number of solid dining and nightlife options nearby. Mancuso’s is perfect for high-end Italian food. Superstition Downtown is a fantastic brewery for craft beer and hearty pub food.

Chase Field camera policy

Chase Field transportation 

Chase Field is located right in downtown Phoenix, which makes it easily accessible from hotels, attractions, restaurants, and bars. The great location definitely contributes to the lively atmosphere on gameday, especially on weekends. Here are the best ways to get to Chase Field:

Light Rail

Phoenix's Valley Metro Light Rail system is the most cost-effective way to reach Chase Field from other parts of the city. The stadium is served directly by the Jefferson/1st Avenue Station, which is less than a 10-minute walk away. 


Driving to Chase Field is one of the most convenient options if you’re traveling in from the suburbs or from out of town. There are multiple parking lots and garages (a covered spot certainly makes a difference when you get in your car after a sunny afternoon). Parking availability and fees may vary, so it's a good idea to plan ahead and get there early. Because of the heat, tailgating isn’t as popular as other stadiums. 

Rideshare services and taxis

You can call an Uber or Lyft from just about anywhere in Phoenix, and you can grab a quick one from downtown pretty easily. Surge pricing can make it expensive, so be warned. Taxis are less common, but you’ll be able to grab one at the designated stand after the game. 


Phoenix's public bus system has routes that pass near Chase Field, but these can be infrequent and inconvenient from large swaths of Phoenix. However, you can’t beat the price of a bus pass if the route makes sense for you. 

Chase Field camera policy 

The Chase Field camera policy strictly prohibits all professional camera gear. This includes all video recording devices like GoPros, cameras with lenses longer than 8” and wider than 4”, and any monopods for tripods. Selfie sticks (unfortunately for some) are allowed.

Chase Field rules

Chase Field rules 

Banners, signs, and flags 

Banners, flags, and signs are permitted as long as they are not affixed to any metal or wood pole. They must not be commercial, political, or inappropriate in any way. All signage and imagery on these must pertain to the game or event, and this is a strict policy that security will enforce at its own discretion. 


Gates open 90 minutes prior to the first pitch on weekdays, and 120 minutes on weekends, so there’s no reason to tailgate outside the stadium. 


Chase Field is completely cashless, with guests encouraged to download the MLB Ballpark App for mobile purchases of concessions. For customers without a credit card or debit card, reverse ATMs are placed throughout the ballpark, where you can convert cash to a VISA card to use at Chase Field. 


Phoenix is one of the absolute best sports towns in the country. So if you have a few hours during your layover in Phoenix or want to see your team play in another city, visiting Chase Field is a fantastic idea! Just don’t let your bags get in the way. Fortunately, Bounce has you covered in Phoenix.

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