Luggage Storage Near You

Frequently asked questions

• Do you have a location near X?

  You can use the search bar in the mobile app or on our website to type in any address or area around the world and the closest available storage locations will appear on the map for you. Simply choose the one that works best for you and book directly from there. Don't see your preferred location listed? Let us know! We're adding new cities to Bounce every day and expanding our network of 9,000+ storage locations. Drop us a note at https://usebounce.com/support to suggest a new location. 😊

• Where are my items stored?

  Bounce partners with local businesses in cities all around the world; these include dry cleaners, restaurants, cafes, delis, hotels and places of the like! We require all locations to offer a dedicated storage room or a designated area that's off limits for general store patrons.

• Do I need cash?

  Nope! Bounce is an entirely cashless platform for your safety and security. Choose your preferred payment method upon booking for a swift drop-off and pick-up process at all of our Bounce locations. Traveling internationally? No problem. You'll still pay ahead of time so you don't need to worry about dealing with foreign currencies. Booking online ahead of time also ensures you're entitled to our $10,000 BounceShield™ protection plan should you need it. Plans change? No problem! Cancel prior to your check-in time for a refund.

• What if my plans change?

  We know plans change... that's why you're able to cancel your booking at any time before your reservation. Simply head into the app to cancel or reschedule your booking, at no cost to you.

• What can I store?

  You tell us! Think of Bounce as your personal storage facility all around the world. Use Bounce to store luggage, gym bags, backpacks, massage tables, sales material, or whatever is holding you back from exploring a new destination. We've got you covered 😎.

• How does Bounce work?

  Bounce partners with businesses all over the world (think hotels, coffee shops, convenience stores, etc.) by utilizing their storage areas for your luggage, packages and deliveries. Use the search bar and interactive map on our website or mobile app to find the best location for you based on your needs. From there, you can choose your dates, drop-off and pickup times, and number of bags you'll be storing. Once booked, you'll receive a confirmation email with all the information you need for your booking like directions to the location, contact information for the store and more. Once you arrive at your storage location, the host will check in your bag(s) and you're officially free to roam around your new city - wide eyed and hands free! Once you're ready to retrieve your bag(s), head back to your storage location and simply pick up your bag(s) from the host again. It's that simple! Bounce is a cashless platform which allows for a hassle free check-in and check-out process.

• What qualifies as an item?

  Every piece of luggage, backpack, purse, bag etc. qualifies as an item and must be included in your Bounce reservation to be stored at a Bounce partner location.

• Is there a maximum item size?

  Want to bring in an item but worried about its size? As long as you can move it in and out of the facility, we'll take it. Be aware that some bulky items like surfboards or bikes might require booking for multiple bags as they take up quite a bit of space. Give us a shout at https://usebounce.com/support and we'll happily help you confirm with your chosen partner.

• Do you offer hourly storage?

  Bounce offers storage on a 24 hour basis at this time. Instead of charging $2-$3/hour like other providers, we offer a predictable daily rate price starting at $5.90. On average, our customers store their things for more than 3 hours, making our option affordable and worry free. We want to alleviate your burdens by offering affordable citywide storage, not stress you out further with running up a meter!

• Are large bags more expensive?

  Nope. All of our bags are priced the same, regardless of bag size. Storing your things with Bounce is affordable, safe, and flexible.

• Can I store my items for a week or a month?

  Yep! Simply input your booking information as you would for a single day booking. If you're seeking a long-term option for booking (>2 weeks), reach out to https://usebounce.com/support and we'll help you out (and may even throw in a discount!)

• Are my items safe?

  You bet. We personally vet every location we sign up on our platform to be a Bounce partner. We require each location to store your items safely out of reach from the location's patrons. Should anything happen, we offer a $10,000 BounceShield™️ guarantee so you can rest assured while traveling throughout your new location.

• How do I cancel my booking?

  You may cancel your booking by going to "My Reservations" after logging in on the App or Website. Cancellations must be done before check-in time of the booking. Valid cancellation requests are refunded in Bounce credits that can be used for future reservations at any of our 10,000+ worldwide locations!