Rated 4.79/5 (4352 ratings)
Latest Bounce Reviews
They were very informative and friendly - made the experience smooth
Store is not called J&J’s it’s Voss Gallery but other than that a great experience, friendly and helpful owner and a great service.
Kept my stuff there for two days they’re super nice and professional!
Great friendly service.We where greeted by Zack at the door upon our arrival. We dropped off our luggage and enjoyed our last day in Maui. Later that day we received a message from Zack to confirm our time of arrival to pick up our luggage. When we arrived Zack was there waiting for us. We picked up our luggage and away we went back to the airport to head back home. The luggage was untouched and everything was as we left it. The process was easy. Go into the app, advise how many bags and you get confirmation via email. Simple as that. I would use them again.
Everyone was friendly and helpful. Made us feel secure about where are bags would be
the store was super cute and the staff was so so nice!
They let us go place our bags down but didn’t let us go grab them they brought them to us so we couldn’t see if they had been moved or tampered with
Super amazing concept and partners to make it work. So thrilled to have found this service!
The service was great! The place was a bit hard to find but we were able to get there and spend the rest of the day luggage free! They also offer services where they take you places on the island, so make the most out of your last day!
Although the location was initially challenging to find, I would recommend this service. We had an afternoon to enjoy before our flight home; this service allowed us to stow our luggage so we did not have to ride around with it in our laps. It was easy to use.
Very kind but too expensive!!
Great location and host!
Very cool and helpful service. My sister and I were staying right by Hell’s Kitchen and had to check out of our hotel, but couldn’t bring bags to the Metropolitan museum. We google’d ‘storage lockers’ and ended up finding this. In addition to the restaurant being super friendly with our bags (and remembering us upon return) we stayed for an amazing dinner at the restaurant and charged up all our devices!
Friendly Staff!
Owner was amazing!
The location was super convenient and the owner was very accommodating. We arrived almost 2 hours before our scheduled pick up time and despite being after normal business hours the owner made sure we got our luggage without a hassle. Definitely recommend this location!
Very easy process, and I felt comfortable leaving my luggage with the staff in the facility. . . . Only downside is the lack of Bounce signage on the participating business, which initially led me to approach the incorrect storefront. However, they pointed me in the correct direction. It is possible though, that the participating business more than likely wants to remain as discreet as possible to avoid potential theft of the luggage, which is a completely understandable explanation. Also, the store staff gave me a different closing time other than what was listed on Bounce. For those two reasons, they lose a star. However, the rest of the experience was pleasant and I will definitely use Bounce again in the future.
Staff was great. Drop off and pick up was easy. Would definitely recommend
Great service. We were very thankful to store our luggage here.
Convenient and exceptionally nice staff
It was the best experience- No kidding !! I have no clue how we would have managed to go around and complete the necessary work with dropping the luggage. Thank you 😊
The hotel had not seen the email that we were coming but they were very friendly and took care of the bags as promised.
quick and easy
I used the service in Playa Del Carmen and it was just perfect. I needed a place to leave my heavy suitcases in between my check-out and check-in of my new appartment. Although the business hours said 9-1 the owner was really helpful and flexible. Definitely recommend.
Great 1st experience! Would recommend!
The employees at Hot Scooter were awesome! They helped us with our luggage and offered us directions to the beach which is literally a 5 min walk. We came back to pick up our bags and they were so helpful bringing them out. We will definitely use their service again on our next trip!
Loved! Super nice people and super easy drop off. :) really took a weight off of me and my bfs shoulders
Pretty convenient. We stored three pieces of luggage on two different days. You can bring your own lock or they sell locks for $3. The only difficulty we had was locating the location since it is inside a hostel type setting and there is no sign on the outside.
After dragging my bag around Manhattan chasing closed storage place after closed storage place, it was nice to stumble across this app. Found a place nearby at an affordable price and it was pretty easy.
Very kind people
Worked well. Easy pick up (but closes at 5 not 7). Drop off was a little confusing, owner thought I was dropping off to be washed, but once he worked out I was just leaving for the day, was fine.
Super easy, fast, and friendly. This place is about 100 steps from the famous Fisherman's Wharf sign near Pier 43.
At first I thought I'd walked into the wrong place! However, the people here knew what they were doing, were incredibly kind, and very helpful. I'd use them again and recommend them to others.
The employees were super nice and the cannoli I tried was delicious!
Really nice! Super easy and such a great idea!!
Smooth & easy drop off/ pick up. Thank you for this service!
Overall good experience with this location. The area was a little sketchy and I was surprised the check in process wasn’t a little smoother. The store is tight quarters with people buying things and so it felt quite crowded and hard to manipulate luggage in the store. It was located relatively close to port authority so that’s its biggest draw and they’re open the latest in that area. Worked out fine for what we needed but I’ve had better and smoother luggage storage experiences elsewhere.
Nice guys
Great experience. Our hotel had cancelled Bell Service due to COVID19 for some reason. It was great having an affordable place to drop our bags close to the Airport. Everyone was very friendly and helpful.
Easy to use and no issues at all. Perfect!
Wonderful and friendly staff! I cannot recommend this location enough!
Did not seem very secure. Was hoping for a locker of some sort.
Great customer service!
The process was really simple and staff were friendly. I was confused by the FAQ that states bags are tagged and sealed so I didn’t bother with luggage locks. It was a trust exercise to simply hand them over, get a little claim tag with my name on it and then see my bags wheeled off. I was expecting they would do the “sealing” part in view of the customer. In either case, everything went smoothly and I wouldn’t hesitate to ise Bounce at this location in the future.
So easy and no issues at all.
The locations was great. However the woman working at Cathy’s (though she was nice) didn’t speak English very well. I walked in and pointed to my bag, she handed me a tag that I thread through the handle, and she took it away. I’ve never used Bounce before so when she came back I asked her how to pick it up later, thinking I’d need a matching tag or some identification or something, but she didn’t understand anything I was asking. Luckily I had no trouble picking it back up later; she remembered who I was and went and got it for me.
Employee who checked our bags was amazing! Will definitely recommend/ be back
There isn’t a sign or address so hard to find. When dropping off there is no sticker put on bags or even a claim check. Just had to trust that we would get our bags back.
The man working at Cathy’s was so friendly and helpful! Highly recommend.
Very nice owner. our baggage was safe, secure with him and not damaged. This is not a complaint just feedback, as we were his first customers, so they had no locks, or sign in, protocols, etc. it was strictly the honor system. I was fine with it as i had no valuables in my baggage, and the owner seemed honest. But it was very loose and I suspect other clients may not have been as comfortable without protocols in place.
The staff was super nice! So convenient and helpful would use again
Mailbox store was very professional and made sure our luggage was stored securely. Quick in and out, and no worries about our luggage as we toured the city.
ID be more comfortable with a more secure spot in the restaurant to leave my belongings. Everyone was nice. Please find more places in wynwood closer to DT Miami!
David at this location was great!
Goood
Very good service.
Quick, helpful and very convenient.
Great location, had a little confusion with a new clerk but Bounce support came to the rescue and everything went smoothly once the clerk was updated on process.
It was not as seamless as I would have liked but the young man was polite and my bags were stored for a couple of hours while we skated
Had to carry 5 bags up a couple flight of stairs which was no fun when one was a 50 lb bag. Took me two trips to get the bags to the front desk. This hotel also had no where for you to u load except a busy street. The hotel also did not use the security seals you described on your web site. They put the bags in a little room that was even locked up when I returned to retrieve my luggage. On a positive note the lady at the front desk was very kind and sweet. When I returned to pick up the luggage the bartender was the only one around and he was great got my luggage and even helped me down the stairs and load the bags. I think the concept is a great idea but you need to do your due diligence on each location you sign up to make sure they have a safe area to unload the luggage and they are trained to follow the procedures you describe online. I think if you can work these items out this will be a great place for travelers to drop luggage.
Service was great, I needed this service to go to the fashion district all day, this was very convenient
Easy and trustworthy
Smooth!
So easy. And staff so nice
They were super nice and helpful!!
Great service! However the only 2 issues I had with my experience was 1) They need to work on there payment system. Make sure you screenshot your receipt because the storage location didn't receive it with my resveration. 2) Make sure you receive the updated gate code, as they are known to change them often. Other then that great experience!
Very friendly and customer oriented service. They helped with suitcases, maps, taxi... and all with a big smile. Can only recommend you visit them. We will be back if we visit Valencia again!!
They were awesome
Friendly staff and good location!
So helpful and friendly! I would recommend this spot to anyone needing a place to store luggage.
I was pretty nervous to use them but there was no issue, it was a very convenient business to use and I would recommend them if you need to store your bags for several hours.
My experience at the storage place was excellent! However, I would like to receive from bounce an email confirmation of my reservation. All I had was the screenshot I took.
Zach went above and beyond to take care of my wife and I
Very friendly guy at check in who made sure we knew the pick up times. Smooth check in and only a few blocks walk to Wrigley. Great experience!
The crew was super kind. I felt very comfortable leaving my luggage with them!
Easy to find. Was comfortable leaving gear at the Newsagency
Friendly and very easy process. It was so nice to be able to walk around Savannah without our luggage, since our flight was late, but we had to check out of our place and didn’t have a car.
It's an awesome service at a very reasonable price. The lady at the store was very helpful and nice. Overall a great experience
I received my luggage without an issues, but it would have been better if there were secure lockers I could have left it in as opposed to leaving it with the counter employees. The street where the location was had lots of drug paraphernalia.
Amazing!! Everyone should use this place. They were super helpful and so nice.
Best place to store your bags. Will use again if me and my girlfriend are around Hoboken
Easy to use
GREAT customer service!!!!
Incredible experience! Friendly staff, bags kept safe, easy drop off and pick up. Was tricky to find at first but if you go down the stairs you can see it. 10/10!
Great experience. Easy, efficient and bags were secure for the few hours we needed them stored.
Was quick and easy and the manger was a blast to chat with. Storage was safe and flexible.
Great experience, owners were ready, responsive and flexible. Definitely recommended.
Super easy and very convenient!
Staff was super friendly and my bags were locked so I felt safe. The first time my bag was a little dusty when I picked it up however the second time everything was great. Super easy location from public trans.
The person I initially talked to was unaware of the service. Fortunately someone stepped in who knew what to do. Upon return to pick up the luggage, the employee was unaware and I had to get him to call his manager on the phone to obtain my luggage.
Robert is a fantastic Support person and excels in supporting the company with customer issues!
Staff was super helpful and even remembered what bags were ours upon pickup. Very convenient for storing luggage while exploring and waiting for our flight home.
No problems
My first time using Bounce, and I’m in love! I’m pretty sure your concept was designed just for me :) Seriously. I travel full time and live across the Airbnb and peer2peer world. Interim check in times stuck with my luggage has been my only tough spot in my life. Thanks to Bounce, it’s solved! The staff at L + A Healing Center couldn’t have been nicer or more accommodating!! The owner even carried my luggage out to the Uber and chatted with me about life, Chicago and travel. I’m hooked on this service! Wow! A huge thank you to whoever created this! Hugs ~ Belinda
Easy and convenient. As expected, my bags and all my belongings were safe.
Used the service in Split (Croatia) and it worked like a charm.
The drop off location was really convenient and the service was great! I would definitely use this again.
Nice secure location to leave my bags. I would definitely use again!
Easy to use, friendly store clerks.
Convenient, reasonably priced, and secure. Fantastic experience overall.
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