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Frequently asked questions

• Where can I have a package delivered?

  Wherever it suits you! Just select the most convenient location - whether that's near your home, your office, or anywhere else. We have Bounce partner stores located across hundreds of cities worldwide. All you need to do is pick a spot, choose which Bounce plan suits you best, and get your new ship-to address.

• How do packages get delivered?

  Just like if you were ordering to your home, you enter your Bounce Ship-To address and the shipments are sent directly to our location. We have locations everywhere so you can find one near your home or office and pick up your shipments at your convenience. Bounce package delivery addresses act as your concierge. The only difference is that, with Bounce package delivery, you can pick up your parcel at a time that suits you. There's no need to wait in all day or rearrange your schedule for a missed delivery to come back around. You can find out more about how Bounce package acceptance works here.

• What do I get with the monthly subscription?

  With our monthly subscription plan, you can send up to 10 packages to your Bounce package receiving address for $20/month. After the tenth parcel, you’ll be able to receive additional packages at the discounted price of $3 each - we’ll simply charge the payment when the package arrives. The monthly subscription is perfect for anyone who knows that they receive several packages during a month. All you’ll need to do is use your name and Bounce package receiving address when you order a parcel online. We’ll take care of the rest. Need to change your plan? Don’t worry - if you need to change which plan you use at any time, just drop us a message and we’ll make the switch for you.