What our customers say

Simple to use. Staff were friendly and I was in and out in minutes during drop off and pick up.

I loved being able to leave my luggage and enjoy the city. The location was unbeatable, the staff friendly and pleasant, the store clean and with diverse products. The $10 cost seemed fair to me and I will definitely consider the app next time I'm traveling. Thank you ❤️🥰

Friendly staff and easy check in/out process. It was a 10 minute walk to Union Station with big bags, suitcases and a 5 year old, so probably quicker without! Wouldn't hesitate to use again.

The store at the Liberty Mall location (Penguin Pickup) was difficult to find. The directory for the shops indicated that Penguin Pickup was unit 137, but there were two stores with that number on their doors. The correct location was in the interior of the shopping center; the wrong location was near a corner Irish pub and accessible from the street.

Bounce was very convenient to store my bags tonight while I was at a Blue Jays game. It was slightly unnerving that the bags were stored right behind the counter at a convenience store, but I had read another positive review from the same place that had mentioned this and so I was not surprised. The fellow who runs the shop was very friendly and he verifies my identity upon returning the bags to me. I will.use them again.

Great and friendly staff. Easy check-in checkout process. Really close to Union station, which is very convenient